Frequently Asked Questions
Everything you need to know about bringing Tom's Studio craftsmanship into your home.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US, while custom-crafted furniture pieces may require 2-4 weeks for production and delivery.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or personalized products are final sale unless they arrive damaged.
Are your products sustainably sourced?
Yes, at Tom's Studio, we prioritize eco-friendly materials, using FSC-certified wood and recycled packaging to minimize our environmental footprint.
Do you offer assembly services for furniture?
Most of our furniture is designed for easy assembly with included tools. For larger items, we offer a White Glove Delivery service in select areas that includes full assembly and packaging removal.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installment plans through Affirm for larger home investments.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.